Work together to create memorable moments and deliver legendary service, with gracious hospitality.
Platinum Service Absolutes
1. Each employee is responsible to create a work environment of teamwork.
2. Providing a Platinum Club service experience is the responsibility of every employee.
3. Uncompromising levels of cleanliness and organization.
4. Look for and act upon every opportunity to go above and beyond expectations.
5. If a member has a complaint or you see a problem, you own it... fix the problem or immediately find someone who can.
6. Everyone receives a warm welcome and a fond farewell.
7. Every employee is responsible to know the Club and information about our services and facilities.
8. Always escort members and guests rather than pointing out directions.
9. Take pride in and care of your personal appearance.
10. Smile and make eye contact.
11. If you have to choose between being kind and being right... choose being kind every time!
12. Gracious hospitality consists of kindness, competency and proper timing.
13. Use proper vocabulary with members and one another.
14. Use proper phone etiquette.
- Protect the assets of the Club
- Safety and Security
- Be an advocate of the Club
- Positive attitude
- Continuous improvement